Privacy Policy

Effective Date: January 1, 2025

NSP Garage Door Repairs respects your privacy. When you call us, fill out a form, or book a repair in Nashua, New Hampshire, you trust us with your details. This policy explains what we collect, why we collect it, and how we keep it safe. If anything here is unclear, call us at (802) 210-1365 and we will walk you through it.

Information We Collect

We collect the information you give us directly. That includes your name, phone number, email address, and the service address where the garage door work happens. If you describe a problem with your door, we keep notes on that too.

We also collect basic technical information when you visit our website. This includes your IP address, browser type, device type, and the pages you view. We use this to keep the site running smoothly and to understand what visitors need.

How We Use Information

We use your contact details to schedule appointments, send estimates, confirm arrival times, and follow up after a repair or installation. If you call about a broken spring or a door that will not close, we use your address to send the right technician with the right parts.

We use website data to improve our pages, fix broken links, and make it easier for Nashua-area homeowners to find our services. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies to remember your preferences and to keep your session secure. Cookies are small files stored on your device. They help the site load faster and work the way you expect.

You can turn off cookies in your browser settings at any time. If you do, some parts of the site may not work as well, but you can still call us at (802) 210-1365 to book service.

Analytics and Third-Party Tools

We use analytics tools to see how many people visit our site, which pages they read, and where they come from. These tools collect aggregated data and do not identify you by name.

We may also use third-party scheduling or messaging tools to confirm appointments and send reminders. These providers only receive the information needed to perform that task, and they are required to protect it.

Data Sharing and Disclosure

We share your information only when it helps us serve you. That means giving your address and phone number to the technician assigned to your job, or to a parts supplier if we need to order a specific garage door component for your home.

We may disclose information if the law requires it, or if we need to protect the safety and rights of our customers, our team, or the public. We do not rent or sell your personal information.

Data Retention

We keep your contact and service records for as long as needed to handle your job, honor any warranty, and meet our legal and accounting requirements. After that, we delete or anonymize the information.

If you ask us to remove your details and we are not required to keep them, we will do so promptly.

Data Security

We protect your information with reasonable administrative, technical, and physical safeguards. That includes limiting access to your details to the team members who need them to do the work.

No method of transmission over the internet is completely secure, but we work hard to keep your data safe. If you have concerns, call us at (802) 210-1365 and we will answer your questions.

Your Rights

You can ask us what personal information we hold about you, request a copy, ask us to correct it, or ask us to delete it. You can also opt out of marketing messages at any time.

To make a request, call (802) 210-1365 or email us at the address below. We will respond within a reasonable time and confirm what we have done.

Children's Privacy

Our services are for homeowners and property managers. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, call us at (802) 210-1365 and we will delete it.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.

If we make a significant change, we will make it clear on our website. Your continued use of our site or services after an update means you accept the revised policy.

Contact Us About Privacy